This policy outlines the conditions under which payments made to Avotix may or may not be eligible for a refund. Please read carefully before making any payment.
All payments made to Avotix are considered final and non-refundable unless explicitly stated otherwise in a written agreement signed by both parties. Due to the nature of digital services — including software development, web development, mobile application development, consulting, and digital solutions — resources, time, and effort are allocated immediately upon project initiation.
In cases where an advance payment has been made to initiate a project, such payments are strictly non-refundable. This advance amount is allocated towards project planning, resource allocation, requirement analysis, and initial execution.
The client acknowledges that these activities involve substantial time and effort which cannot be reversed or recovered once performed.
If a project is terminated by the client after work has begun, no refund shall be issued for any payments already made. In such cases, Avotix reserves the right to charge for the work completed up to the point of termination, including any resources utilized, hours invested, and services rendered.
Refund requests will not be entertained based on subjective reasons such as:
The client understands that the success of digital products depends on multiple external factors beyond the control of Avotix.
In rare and exceptional circumstances where Avotix is unable to deliver the agreed service due to internal limitations, and no reasonable alternative solution can be provided, a partial refund may be considered at our sole discretion.
For milestone-based projects, payments made for completed milestones are strictly non-refundable. Each milestone is considered a separate phase of work, and upon completion and delivery of a milestone, the corresponding payment is deemed earned and final.
For international clients, all refunds (if applicable) will be processed in the original payment currency. Any currency conversion losses, bank charges, transaction fees, or payment gateway deductions will be borne entirely by the client.
Avotix shall not be responsible for any discrepancies arising due to exchange rate fluctuations or third-party financial institutions.
No refunds will be issued for delays caused by factors beyond our control, including but not limited to technical challenges, third-party service issues, force majeure events, or delays resulting from incomplete or delayed client communication.
The client acknowledges that project timelines are dependent on mutual cooperation and timely inputs from both parties.
In the event of a dispute regarding refunds, both parties agree to attempt resolution through mutual discussion and good faith negotiation before pursuing any legal action.
This Refund Policy shall be governed by and interpreted in accordance with the laws of India, and any disputes arising from it shall be subject to the exclusive jurisdiction of the courts located in Meerut, Uttar Pradesh, India.
Avotix reserves the right to update, modify, or revise this Refund Policy at any time without prior notice. Continued use of our services after any such changes shall constitute acceptance of the updated policy.
By making a payment to Avotix or engaging in any of our services, you confirm that you fully understand and agree to this Refund Policy.
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